Privacy Policy

Introduction

Rapid Charge EV ("we," "us," or "our") provides mobile electric vehicle (EV) charging and roadside dispatch services across Broward County, Miami-Dade County, and Palm Beach County, Florida. We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect through our website at myrapidchargeev.com and our services, how we use it, who we share it with, and the choices you have. By using our website or services, you agree to the practices described here.

Information We Collect

Information you provide directly

When you submit our contact or booking form, request service by phone, or email us, we may collect:

• Your full name
• Your email address
• Your phone number (optional)
• The type of service you are interested in
• The contents of your message, including your location and vehicle details when you request service

Information collected automatically

When you visit our website, our hosting and analytics tools may automatically collect:

• Your IP address and approximate location
• Browser type and device information
• Pages you visit and the time spent on them
• The referring website or search query that brought you here

Information from third parties

If you contact us through a third-party platform, for example, our Google Business Profile, we may receive the information you provide on that platform, such as your name and message.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the services you request
• Dispatch a technician to your location and coordinate service
• Process payments through our third-party payment provider (GoDaddy)
• Improve our website, services, and customer experience using analytics
• Send service-related communications, such as confirmations and follow-ups
• Comply with legal obligations and protect our rights

How We Share Your Information

We do not sell your personal information. We share information only as needed to operate our business:

• Payment processing: GoDaddy securely processes payments. We do not store or process your card details directly.
• Website hosting: Netlify hosts our website and processes contact form submissions through Netlify Forms.
• Analytics: Google Analytics (and similar tools) help us understand how visitors use our site.
• Our internal team: Staff and technicians who need the information to dispatch and provide service.
• Legal requirements: We may disclose information if required by law, subpoena, or to protect the safety, rights, or property of our customers, the public, or our business.

Cookies and Tracking Technologies

We use cookies and similar technologies for basic site functionality and to measure website traffic and performance through analytics tools such as Google Analytics. Cookies are small files stored on your device.

You can disable or delete cookies in your browser settings. Please note that some parts of the website may not function properly if cookies are turned off.

Data Retention

We keep contact and booking form submissions for up to two years so we can respond to inquiries, provide follow-up service, and maintain business records. Analytics data is retained according to the default settings of our analytics providers. We delete or anonymize information when it is no longer needed for these purposes.

Your Rights

You have the right to request access to the personal information we hold about you, to ask us to correct inaccurate information, and to request deletion of your personal information, subject to any legal recordkeeping obligations.

Florida residents may have additional rights under applicable Florida law regarding the personal information we collect. To exercise any of these rights, email us at support@myrapidchargeev.com and we will respond within a reasonable timeframe.

Children's Privacy

Our website and services are intended for adults and are not directed at children under 13. We do not knowingly collect personal information from children under 13, consistent with the Children's Online Privacy Protection Act (COPPA). If you believe a child has provided us information, please contact us and we will delete it.

Third-Party Links

Our website may link to third-party websites, including our GoDaddy payment portal. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party site you visit.

Security

We take reasonable administrative, technical, and physical measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact Rapid Charge EV, serving Broward, Miami-Dade, and Palm Beach counties, Florida:

• Email: support@myrapidchargeev.com
• Phone: (954) 628-2393