Terms and Conditions

1. Who we are and what these terms cover

Rapid Charge EV ("Rapid Charge EV," "we," "us," or "our") provides mobile electric vehicle charging and related roadside services across Broward County, Miami-Dade County, and Palm Beach County in South Florida and across the Jacksonville metro, including Duval, Clay, and St. Johns counties.

These Terms and Conditions ("Terms") govern your use of our website at myrapidchargeev.com, our online booking tools, and every service we provide, whether you request it online, by phone, by text message, or in person. Please read them carefully. Our Privacy Policy explains how we handle your personal information and forms part of these Terms.

2. Accepting these terms

By visiting our website, sending a booking request, calling or texting us for service, or accepting service from one of our technicians, you agree to these Terms. If you do not agree, please do not use our website or services.

You must be at least 18 years old to book a service. If you book on behalf of a business, you confirm that you are authorized to bind that business to these Terms.

3. Our services

We offer the following services, subject to availability:

• Emergency mobile EV charging for vehicles that are stranded or nearly out of charge, at the roadside, in parking areas, or at your home or workplace
• Scheduled mobile EV charging at a home, office, or other address, at a date and time you choose
• Fleet and commercial charging programs for businesses operating multiple electric vehicles
• Towing dispatch coordination through licensed third-party towing operators when a charge is not the right solution

Our standard arrival estimate for emergency service is 30 to 60 minutes from dispatch. Traffic and weather can cause delays, as can dispatch capacity, technician location, road closures, and site conditions. Any response time, arrival window, or ETA we provide is a good-faith estimate, not a guarantee. We will keep you informed if an estimate changes.

4. Booking and confirmation

You can request service through the online booking form on our website, by calling (954) 278-4454, or by texting that number. For Emergency EV Charging and Residential EV Charging booked online, payment is collected first. Your confirmation number is issued only after the payment is verified; the booking is then confirmed and, for emergency service, dispatched. If you pay through a payment link rather than our checkout page, a dispatcher confirms the booking by phone once the payment is matched to your name and phone number. Commercial and fleet requests are not paid online; we call you to build a quote. If a payment cannot be completed online, call us and we will take payment by phone.

When you choose "as soon as possible," we dispatch the nearest available technician; once the driver is en route, you receive a call with your exact ETA. When you choose a scheduled arrival window, the window you select is the target period for the technician's arrival, and you receive a call with the exact ETA once the driver is en route to you. Windows may shift for the reasons described in Section 3, and we will tell you if that happens.

We may decline or cancel a request for any lawful reason, including an address outside our service area, unsafe site conditions, a vehicle that cannot safely accept a charge, or incomplete or inaccurate booking information. If we decline a request, you will not be charged for it.

Each booking request receives a reference number. Please keep it and use it in any message about your appointment.

5. Your responsibilities

When you book and receive service, you agree to:

• Provide accurate information, including the vehicle's exact location, the vehicle's make, model, and year, its current state of charge, and a phone number we can reach during the appointment
• Be the owner of the vehicle, or have the owner's permission to have it serviced
• Be present or reachable by phone for the entire appointment, and respond to our confirmation messages
• Make sure our technician has safe and lawful access to the vehicle, including gate codes, parking access, or building instructions
• Leave the charge port unlocked and accessible, and keep the area next to the vehicle clear so the service vehicle can park beside it
• Tell us about any known fault with the vehicle, its battery, its charge port, or its 12-volt system before we begin
• Follow the technician's safety instructions while equipment is connected

If we cannot locate you, cannot reach you, or cannot access the vehicle after arriving, the visit may be treated as a no-show under Section 8.

6. Safety and refusal of service

Safety comes first for you, for our technicians, and for other road users. Our technician may delay, refuse, or stop a service at any time if conditions are unsafe, including standing water or flooding, lightning, a vehicle stopped in a live traffic lane without a safe shoulder, a damaged or overheating battery or charge port, evidence of fire or fluid leaks, or threatening behavior.

If a technician has already been dispatched and the service cannot be performed for a safety reason that we could not have known about from your booking, a trip fee may apply. If the vehicle cannot safely take a charge, we can help you arrange towing under Section 10.

7. Pricing, quotes, and payment

Our current prices and the state-of-charge conditions for each service are shown on the booking page at myrapidchargeev.com/book and on your booking summary before you send it. Emergency roadside charging is one flat price everywhere we serve, 24 hours a day, and is for vehicles at or below the stated battery level; emergency calls placed between 10 PM and 6 AM Eastern carry an additional after-hours charge of $50, shown before you pay. Rescues on Alligator Alley, meaning Interstate 75 between Broward County and Naples including the Seminole and Miccosukee reservation stretches, carry their own flat service-call price because there are no charging stations on that run; a booking whose address, city, or notes place the vehicle on that stretch is priced at that rate and the price is shown before you pay. Residential (concierge) scheduled charging is a standard-priced service for vehicles at or above the stated battery level, charged up to the stated target level, and your window is held once payment is received. Residential service is available from 6 AM to 10 PM only, with no overnight windows. Fleet and commercial charging is quoted individually by phone.

State of charge determines the service. If you book a concierge scheduled charge and, when the technician arrives, the vehicle's battery is below the minimum level stated for that service, the visit is treated as an emergency charge and the emergency price applies in place of the concierge price. Please check the vehicle's display before you book.

Emergency and concierge charges are paid when you book, through our secure payment link. If you cannot complete payment online, we take payment by phone or when the service is completed. Fleet services are billed under the applicable agreement or invoice. We accept major credit and debit cards, digital wallets such as Apple Pay and Google Pay, Zelle, and cash. Card and wallet payments are processed by our secure third-party payment provider, and your transaction is also subject to that provider's terms. If you believe a charge was made in error, contact us at support@myrapidchargeev.com within 30 days and we will review it in good faith. Approved refunds are issued to the original payment method.

8. Cancellations, rescheduling, and no-shows

Window of opportunity: you may cancel at no charge within 10 minutes of booking. Everyone changes their mind sometimes, and a booking made by mistake should cost nothing, so if you need to cancel, contact us immediately by calling or texting (954) 278-4454 with your confirmation number, and the sooner the better. After the 10-minute window, the cancellation fee below applies. For scheduled appointments, please also give us as much notice as you can so the technician's time can be offered to another customer.

• Cancelling within 10 minutes of booking: no charge. Any payment is refunded in full to the original payment method
• Cancelling more than 10 minutes after booking: a $25 cancellation fee applies. If you prepaid, the fee is deducted and the balance is refunded to the original payment method
• Cancelling after a technician is en route: the $25 cancellation fee plus a trip fee may apply, and we will tell you the amount before you confirm the cancellation
• No-show, unreachable, or vehicle inaccessible after arrival: the visit may be billed as a trip fee
• Rescheduling: no charge when you reschedule before a technician is dispatched

If we need to cancel or reschedule for our own reasons, we will tell you as early as possible and you will not be charged.

9. Charging results and your vehicle

An emergency session delivers approximately 10 kW of power to the vehicle, which adds an estimated 20 to 80 miles of range depending on the vehicle, enough to reach the nearest fast charger or home. It is not designed to fill the battery. Charging speed and the amount of range added depend on your vehicle's battery chemistry, state of charge, temperature, software, and the charge port type, and we do not guarantee a specific charging speed, a specific number of miles added, or a specific state of charge at the end of a session.

Our technicians use manufacturer-appropriate connectors and adapters and follow the vehicle's charging protocols. We are not responsible for pre-existing conditions of the vehicle, including damaged charge ports, battery faults, software faults, or a failed 12-volt battery, and we are not responsible for issues that arise from inaccurate vehicle information given at booking.

10. Towing dispatch

When a charge is not possible or not the right solution, we can coordinate towing through licensed and insured third-party towing operators. Rapid Charge EV is not the towing operator. The towing operator is responsible for the tow, and its own terms apply to that service. We are not liable for the acts, omissions, delays, or pricing of independent towing operators.

11. Fleet and commercial programs

Fleet and commercial charging programs are governed by a separate written agreement between Rapid Charge EV and the business customer. Where a written agreement exists, its terms control over these Terms in the event of a conflict. Where no separate agreement exists, these Terms apply to each service we provide.

12. Text messages, calls, and email

When you give us your phone number, you agree that we may call or send text messages to that number about your booking, including confirmations, ETAs, technician updates, payment receipts, and follow-up about the service. Message and data rates may apply. Reply STOP to any text to opt out of text messages, and HELP for help. Opting out of texts may mean we have to confirm your appointment by phone instead.

We do not send marketing text messages unless you separately agree to receive them, and agreeing to marketing messages is never a condition of buying a service. Email updates about your service are sent to the address you provide.

13. Website use and intellectual property

You may use our website and booking tools only for lawful purposes and only to request services for yourself or for someone who has authorized you to do so. You agree not to submit false requests, interfere with the operation of the website, scrape or copy its content, or attempt to gain unauthorized access to any system.

All content on this website, including text, images, logos, graphics, and design, belongs to Rapid Charge EV or its licensors and is protected by applicable law. You may not copy, reproduce, distribute, or create derivative works from it without our prior written permission.

14. Disclaimers

Our website and services are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the website will be uninterrupted or error-free, or that any service will achieve a particular result for your vehicle.

15. Limitation of liability

To the maximum extent permitted by Florida law, Rapid Charge EV, its owners, employees, contractors, and technicians are not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost time, or loss of use, arising out of or related to our website or services, even if we were advised of the possibility of such damages.

Our total liability for any claim arising out of a service is limited to the amount you paid us for that specific service. Nothing in these Terms limits liability that cannot be limited under applicable law.

16. Indemnification

You agree to defend, indemnify, and hold harmless Rapid Charge EV and its owners, employees, contractors, and technicians from any claims, damages, losses, and expenses, including reasonable attorney fees, that arise out of your breach of these Terms, your violation of any law or the rights of another person, inaccurate information you provide, or your misuse of our website or services.

17. Governing law and disputes

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law rules. If you have a concern about a service, contact us first at support@myrapidchargeev.com and we will try to resolve it with you informally within 30 days. Any dispute that cannot be resolved informally will be brought in the state or federal courts located in Florida, and you consent to the jurisdiction of those courts.

18. Changes to these terms

We may update these Terms from time to time. When we do, we will change the "Last updated" date at the top of this page. The Terms in effect when you book a service are the Terms that apply to that service. Continued use of our website or services after an update means you accept the updated Terms.

19. Contact us

Questions about these Terms or about a booking? Contact Rapid Charge EV, serving Broward, Miami-Dade, and Palm Beach counties and the Jacksonville metro, Florida:

• Phone or text: (954) 278-4454, 24 hours a day
• Email: support@myrapidchargeev.com
• Online: myrapidchargeev.com/contact