Terms of Service

Introduction

These Terms of Service ("Terms") govern your use of the Rapid Charge EV website at myrapidchargeev.com and the mobile EV charging and roadside dispatch services we provide across Broward County, Miami-Dade County, and Palm Beach County, Florida. Please read them carefully.

Acceptance of Terms

By accessing our website or requesting our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

Description of Services

Rapid Charge EV provides on-demand mobile EV charging, scheduled residential and commercial charging, and roadside towing dispatch coordination throughout South Florida (Broward, Miami-Dade, and Palm Beach counties).

Service availability is subject to dispatch capacity, weather, traffic, and geographic limitations. Any response or arrival times we provide are good-faith estimates, not guarantees.

Booking and Service Use

You can request service by calling (954) 628-2393 or submitting our online form. After you request service, we will confirm details such as your location, vehicle, and the service needed before dispatching.

When you use our services, you agree to:

• Provide accurate location and vehicle information
• Ensure our technician has safe and lawful access to your vehicle
• Be the authorized owner or operator of the vehicle being serviced, or have the owner's permission
• Be present or reachable as needed to complete the service

Pricing and Payment

Pricing is provided as a quote based on your location, time of day, and the service requested. We provide an upfront price before beginning work, there are no hidden fees.

Payments are processed securely through GoDaddy's payment portal. We accept major credit and debit cards, cash, and digital wallets such as Apple Pay and Zelle. Payment is due at or after the time of service as agreed.

Cancellations and Refunds

For non-emergency or scheduled services, we ask for at least 24 hours' notice to cancel or reschedule. Emergency service that has already been dispatched may incur a service or trip fee if cancelled after a technician is en route.

If you believe you were charged in error or are unhappy with a service, contact us at support@myrapidchargeev.com and we will work with you in good faith to resolve it. Refunds, where appropriate, are issued to the original payment method.

Disclaimers

Our services are provided "as is" and "as available," without warranties of any kind except those that cannot be disclaimed under applicable law. We do not guarantee specific charging speeds, the amount of range added, or vehicle compatibility outcomes, which depend on your vehicle's condition, battery, and capabilities.

For towing, Rapid Charge EV coordinates and dispatches licensed, insured third-party towing operators. We are not the towing operator and are not responsible for the acts, omissions, or services of those independent operators.

Limitation of Liability

To the maximum extent permitted by Florida law, Rapid Charge EV is not liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services.

Our total liability for any claim related to a service is limited to the amount you paid for that specific service.

Indemnification

You agree to indemnify and hold harmless Rapid Charge EV and its team from any claims, damages, or expenses arising out of your misuse of our website or services, your violation of these Terms, or your violation of any law or the rights of a third party.

Intellectual Property

All content on this website, including text, images, logos, graphics, and design, is owned by Rapid Charge EV and protected by applicable laws. You may not copy, reproduce, distribute, or create derivative works from our content without our prior written permission.

User Conduct

You agree not to use our website or services for any unlawful, fraudulent, or abusive purpose. We reserve the right to refuse or discontinue service to anyone who engages in fraud, abuse, or harassment of our staff or technicians.

Third-Party Services

We use GoDaddy to process payments; your payment transactions are also subject to GoDaddy's terms and policies. We coordinate, but do not directly provide, towing through licensed third-party operators, whose own terms may apply to the towing service.

Governing Law

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law principles. Any disputes arising from these Terms or our services will be resolved in the state or federal courts located in Florida.

Changes to These Terms

We may modify these Terms from time to time. When we do, we will update the "Last updated" date at the top of this page. Your continued use of our website or services after changes take effect constitutes acceptance of the revised Terms.

Contact Us

If you have questions about these Terms, contact Rapid Charge EV, serving Broward, Miami-Dade, and Palm Beach counties, Florida:

• Email: support@myrapidchargeev.com
• Phone: (954) 628-2393